FAQ · cloud credential storage

Five honest answers about putting credentials in the cloud.

The same five questions come up with every new independent provider we onboard. Here are the direct, no-marketing answers — written so you can audit them against your own compliance checklist.

  • Encrypted in transit and at rest

    TLS everywhere, storage-layer encryption under the hood, and share links that require a passphrase plus an expiry timestamp.

  • HIPAA-aware, audit-ready

    Password-protected share links, an audit trail for every access, and credential types that matter to independent providers covered natively.

  • You own your data

    Every document can be downloaded at any time, regardless of subscription status. No retention penalty for leaving.

  • Only you see your vault

    ProviderVault staff cannot read document content under normal operations, and only the people you share with see what you choose to share.

  • Stripe-native billing

    Cancel from the dashboard at any time — your subscription ends with the current billing period, no email request required.